Duane E. Amsler and Richard L. Hanneman
Salt Institute
Salt and Highway Deicing newsletter
Summer 2003
Delivering effective and efficient snowfighting services demands attention to establishing clear levels of service objectives, specifying performance measures and then collecting and analyzing data. Case studies of Chautauqua County, NY; Yellowknife, NWT; the Province of Nova Scotia Department of Transportation and Public Works; and DOTs in Ohio and Minnesota provide useful insights into improving your operations.