Canadian transport ministries lag in developing performance measures for reliability and mobility
Canadian highway agencies are prioritizing performance measurement as never before, particularly to determine how well their efforts protect the roadway infrastructure and deliver roadway safety. But they are inconsistent in providing metrics to capture outcomes in the areas of system reliability and mobility (congestion), according to a 2006 report by the Transportation Association of Canada (TAC), prepared for Transport Canada.
The survey identified efforts to run roadways using private-sector-type, customer-driven outcomes measures has increased public expectations and generated an increased level of service, the report concluded.
The report deems "problematic" the comparative use of outcomes measures as a means of comparing the performance of different agencies since local conditions vary widely.
